I guess threats work...

Got this back from Gateway... not sure if I want to send this to them though

Thank you for your reply. I apologize for the misinformation provided to you. Please be advised that our laptops are designed with the best video card integrated into the system for highly extensive functions.
To resolve your issue, I would suggest sending it in for service. Your computer will need to be serviced. Please provide the following
information:

1. Gateway Customer ID.

2. Original order number.

3. Original serial number (usually, it's on the bottom of the computer on a white sticker that has a bar code on it. It may start with a zero or possibly three zeros, but has no letters in it).

4. Complete contact name.

5. Shipping address to send the serviced chassis back to upon completion of the service work.

6. Daytime telephone number.

7. Please provide the any system passwords for the computer.

8. It may be necessary to format the hard drive to resolve the issue.
May we do that if needed without contacting you?