Getting nowhere with gateway

Okay, so my Laptop has a Radeon Moblity 9700 in it which is the best card out for laptops right now. It has as much power as the video card in my desktop machine... yet Gateway sent this...

I apologize for the inconvenience this has caused. Regarding your concern on the integrated video controller on your computer, please be informed that the integrated video controller is not built for intensive video graphics program/game. Note that every application have a minimum specification and you may be using an application that cannot be handled by your computer video controller. In order to support this applications that requires a higher video , I suggest that you install an upgrade PCMCIA video card.

Are you aware that Gateway can provide you with the hardware, and we can
also train you on how to use it?

If you are interested, you can speak with a Gateway Consultant to learn more about available hardware upgrades such as additional system memory, larger hard drives, gaming peripherals, and much more.

For more information or to place your order, please contact a Gateway Consultant at the address below.

So you tell me... am I wrong in telling them to fuck off?