Next letter to gateway... just sent

So what you are telling me then this "desktop replacement" is not really a desktop replacement?

According to your own website this machine is supposed to be able to handle everything that my current desktop can handle, and yet it locks up when I try. I will note this fact so that next time my department is looking for laptops I will make sure that one of our requirements is that we can't buy a Gateway because they lock up whenever we use a graphic intensive program. This is a $3,500 machine that can only create word documents and the "high end video card" that comes with it is not worth it. Also your advertisements are not true as well. One of the "features" mentioned when purchasing was that it was "Designed for gaming, digital photography and video editing" or " Execute complex financial modeling, engineering/3D"... but now you're telling me that it's not true. Other sites have also noted how it's supposed to be used for this type of thing and it's noted on your awards page (http://www.gateway.com/about/news_info/awards.asp)

WIRED Magazine, October 2004
Best Overall Gaming Experience—"A complete, refined package for gamers who'd rather focus on games." Model Gateway M675

Computer Gaming World, May 2004
A-List High-End Pick (Laptop)—"With a 128MB ATI Mobility Radeon 9600 (M10) graphics card and a 17-inch display, Gateway's M675 is doper than most desktop PCs."
Computer Shopper, February 2004
Top 25 - 7.5 of 10 rating—"The M675XL is a serious system for hard-core PC computing in a luggable package."
Mobile PC, February 2004
4 out of 5 rating—"Simply put, the M675 offers the best graphics performance we’ve seen in a notebook to date."

I have a heating problem with this laptop and I'm using it for what it's designed for and it's the highest quality available to the public when it was purchased. You're telling me that all these people then used an external video card to achieve all the great performace that they are talking about? I doubt it. What are you going to do about my just purchased laptop that has a heating problem?